Customer Experience (CX) Design

• Vision and strategy
• Defining the right customer experience aligned with brand positioning
• Development of business case driven by key metrics agreed upon by the executive team and stakeholders

Product and Service Design

• User research and testing
• Service blueprint creation
• User journey mapping
• Prototyping
• Brand and tone of voice development
• Concept visualization and interface design

Strategy & Operational Consulting 

• Market positioning and vision setting
• Roadmap creation
• Product launch planning

Brand Strategy

• Campaigns to conversations and CX performance
• We help drive meaningful conversations
   

Marketing Services

• Comprehensive planning and development of detailed marketing plans and strategies tailored to specific goals with end-to-end facilitation
• Managing and overseeing all aspects of marketing campaigns from inception to execution

Technology and AI Integrations

• Expertise in hospitality and congregate living technology stacks and integrations

CX Value Realization

• Experience performance modeling
• Business casing and transformation
• Advocacy measurement and Conversion Rate Optimization (CRO)
• Analytics strategy

Customer Experience Management

• Customer acquisition
• Loyalty and retention
• Cost per lead and cost to move-in efficiencies

Research and Insights

• Time-tested methodologies and seamless AI integrations that gain insight into customers’ perceptions, challenges, and aspirations. 

Performance Marketing Acquisition

• Digital lead gen strategy
• Omnichannel marketing

Corporate Communications

• Internal story development
• Planning and mapping to facilitate internal understanding of the narrative before external communication; then crafting communication strategies for sharing the corporate story with the world

Brand Partnerships

• Identifying and defining strategic collaborations with external partners
• Building and establishing partnerships that align with the brand's objectives and values

Innovation Workshops

• Conduct guided workshops and sessions to foster innovation and new and creative business optimizations within the organization including ideation and problem solving providing a structured environment for generating ideas and solving complex challenges